Policies & Legal
Please read these policies carefully. They govern your use of SurgeVA services and our obligations to you.
Privacy Policy
Last updated: April 2025
1. Information We Collect
We collect information you provide directly to us when you fill out a contact form, pilot application, or communicate with us. This includes your name, email address, phone number, company name, and any details you include in your messages. We also automatically collect certain technical information when you visit our website, including IP address, browser type, referring URLs, and pages visited.
2. How We Use Your Information
We use the information we collect to respond to your inquiries, process your pilot applications, provide and improve our services, send you service-related communications, and comply with legal obligations. We do not sell your personal information to third parties.
3. Information Sharing
We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided those parties agree to keep this information confidential. We may also disclose your information when required by law or to protect the rights, property, or safety of SurgeVA or others.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us at support@surgeva.com.
5. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly at support@surgeva.com.
7. Contact Us
If you have questions about this Privacy Policy, please contact us at: SurgeVA, 10 Milk Street, Suite 1055, Boston, MA 02108. Email: support@surgeva.com. Phone: (617) 212-6748.
Terms of Service
Last updated: April 2025
1. Acceptance of Terms
By accessing or using the SurgeVA website or services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Services
SurgeVA provides managed virtual assistant outsourcing services. We source, vet, onboard, manage, and compensate virtual assistants on behalf of our clients. Service terms, including scope, deliverables, and pricing, are outlined in individual client agreements.
3. Client Responsibilities
Clients are responsible for providing clear direction and timely feedback to virtual assistants, maintaining a professional and respectful working environment, and complying with all applicable laws in their use of VA services. Clients may not direct VAs to engage in illegal, unethical, or fraudulent activities.
4. Intellectual Property
Work product created by virtual assistants under client direction and paid for by the client is owned by the client, subject to the terms of the individual service agreement. SurgeVA retains ownership of its own proprietary processes, methodologies, and systems.
5. Limitation of Liability
To the maximum extent permitted by applicable law, SurgeVA shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability in connection with any service shall not exceed the fees paid in the three months preceding the claim.
6. Termination
Either party may terminate services with 30 days written notice. SurgeVA reserves the right to suspend or terminate services immediately if a client breaches these terms or engages in abusive or illegal conduct.
7. Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Suffolk County, Massachusetts.
SMS Policy
Last updated: April 2025
1. SMS Communications
By providing your mobile phone number and opting in, you consent to receive SMS text messages from SurgeVA. These messages may include responses to your inquiries, updates about your pilot application, onboarding notifications, and service-related information.
2. Message Frequency
Message frequency will vary depending on your engagement with SurgeVA and the nature of your inquiry or service. Typical message frequency is 2–6 messages per month. You will not receive unsolicited promotional messages after opting out.
3. Message and Data Rates
Standard message and data rates from your mobile carrier may apply to all SMS messages sent and received. SurgeVA does not charge for SMS communications, but carrier fees may apply.
4. Opting Out
You may opt out of receiving SMS messages at any time by replying STOP to any message from us. After opting out, you will receive a one-time confirmation message and no further SMS messages. To re-subscribe, reply START or contact us directly.
5. Help and Support
For help with SMS communications, reply HELP to any message or contact us at support@surgeva.com or (617) 212-6748. We will respond to your inquiry within 2 business hours.
6. Privacy
Your mobile number and SMS opt-in data will not be shared with or sold to third parties for marketing purposes. It will only be used for the communications you have consented to. See our Privacy Policy above for full details on data handling.
7. Supported Carriers
SMS services are available on most major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary. If you experience issues, contact your carrier or reach us at support@surgeva.com.
Questions about any of these policies? Contact us at support@surgeva.com or call (617) 212-6748. We're based at 10 Milk Street, Suite 1055, Boston, MA 02108.